GENERAL
RESTOCKING FEE:
All orders cancelled or refunded by customer request are subject to a 5% restocking fee. This fee is non-negotiable, and will be charged prior to the refund processing.
SEALED PRODUCT RETURN POLICY:
Due to the widespread issue of re-sealed packs and the weighing/tampering of product, we reserve the right to refuse any refunds for sealed product and singles. However, if you contact us with a valid reason, we may be able to work with you. Please contact us directly if you'd like to return sealed, unopened product.
Commander pre-cons, bundles, and booster boxes may tear during transit. We will only process a refund if the inner cards have been damaged during shipment - the product must also be sent back to us. If you receive damaged product, we ask that you provide video evidence of condition upon opening.
SINGLES RETURN POLICY:
For security reasons and due to the volatile nature of the singles market, we do not accept returns on single cards.
SHIPPING
SHIPMENT WINDOWS:
Regular product orders will be shipped within 3 to 5 days. Monthly crates (Commander's Fury, Monthly Standard Packs, Monthly Standard Booster Box, etc.) are shipped at the end of each month with a cutoff date of the 25th.
SHIPPING ISSUES:
All shipments are final. If a package is marked as delivered by the courier, we can no longer intervene in the process. We are only able to assist prior to an order being marked delivered. This is due to a large amount of fraudulent chargebacks, stolen product, and fraudulent claims to receive more product. Due to the demand for sealed product, Mystery MTG must take every step to protect its customers and inventory from bad actors. Note: If you are found making fraudulent claims or charge-backs, we will take legal action to protect our inventory.
If you opt into PwE shipping, with no tracking, you accept delivery risk for the cheaper price of shipping without tracking. Once a PwE order leaves our warehouse, we are unable to assist.
If an item is lost after complete delivery and verification from the carrier, we can only assist in opening a claim, but cannot refund/re-send product unless proof is given of theft.
SUBSCRIPTIONS/CRATES
SHIPPING WINDOW:
All monthly crates are shipped at the end of each month with a cutoff date of the 25th. These orders will then be shipped within a week of cutoff.
SUBSCRIPTION CANCELLATION:
Except in the event of a product discontinuation, account [Subscription] cancellation is done on your account page. This is completely user-driven. When cancellation is customer-initiated, the most recent order will still be fulfilled unless otherwise requested. Orders cancelled after a subscription processes are subject to a 5% restocking fee. Subscriptions must have 3 orders fulfilled before they are eligible for cancellation. [2 if noted on the product page] Cancellation requests which occur after an order is packed will not be refunded.
PRICING POLICY:
Prices of singles and sealed products are done at the time of shipping, if a re-print is announced or the prices fluctuate drastically before you receive the product, we are not liable and no refund will be issued. We bear no influence over pricing within primary OR secondary TCG markets, therefore we are not responsible for market changes following shipment.
REQUESTS/EXCEPTIONS:
*IMPORTANT* While some of our products are curated, many are just run through our randomizer. This randomizer contains a set of conditions depending on the customer and allows for one exclusion when a product is ordered. Please make sure you make the exclusion BEFORE placing the order. or it may not be honored.
MINIMUM VALUE POLICY:
Minimum value is guaranteed for certain products - this value is tied to TCG MID values at time of packing and is specified on the product page.